Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Bentamatic website (bentamatic.com) and the services we provide. By using our website, submitting an application, or engaging our services, you agree to these Terms. We wrote them in plain English on purpose.

1. Who we are

Bentamatic ("Bentamatic", "we", "us", "our") is a sales systems and web design service based in Taal, Batangas, Philippines. We build websites, booking systems, automated messaging, and reputation systems for service businesses in the Philippines.

2. Our services

Depending on your engagement, our services may include website design and development, hosting and security, domain setup, online booking, automated replies and reminders (email and Messenger), Google Business Profile setup, review request automation, a client dashboard, advertising management, and ongoing updates and support. The exact scope of your engagement is defined in your written proposal or Statement of Work ("SOW"). If these Terms and your SOW conflict, the SOW wins.

3. Proposals, scope, and payment

• Custom proposals. We do not publish standard prices. After a demo call, we issue a written proposal or SOW that states the scope, deliverables, timeline, and investment for your business. Work begins only after you accept it in writing and the initial payment stated in it is received.
• Engagement models. Depending on the proposal, you may pay monthly, annually, per project, or under a fixed-term agreement. The model, amounts, and due dates are stated in your SOW.
• Billing. Payments are due on the dates stated in your SOW via the payment methods we offer (bank transfer, e-wallets, card, or others as agreed). Prices are in Philippine pesos and inclusive of applicable taxes unless stated otherwise.
• Late payment. If a payment is more than 7 days late, we may pause work, your website, or your system until the account is settled. We will always notify you before pausing anything.
• Changes in scope. Work outside your SOW is quoted separately and agreed in writing before it starts.

4. Engagement and cancellation

• Term. The length of your engagement, any minimum term, and the notice period for ending it are stated in your SOW.
• Cancellation by you. You may end an engagement in accordance with the notice period in your SOW. Fees already paid for work already performed are non-refundable. Any remaining balance for work already delivered becomes due on cancellation.
• Cancellation by us. We may end an engagement with written notice if payments are not made, if we are asked to do something unlawful, or if the working relationship has broken down. We will deliver any work you have paid for.

5. Ownership

• Your content is yours. Your logo, brand, photos, text you provide, and your customer data always remain yours.
• Your domain is yours. We register domains under your name and account whenever possible. You keep your domain whether or not you continue with us.
• Website and design. Ownership of the website design and files transfers to you upon full payment of the amounts stated in your SOW for that build. Until then, they remain the property of Bentamatic.
• Automation system. The booking, messaging, and review automation runs on a platform we operate. Access continues for as long as your engagement is active. Your customer data (contacts, conversations, bookings) can be exported on request at any time.

6. Changes and support

Updates, revisions, and support are included to the extent stated in your SOW. Where your SOW includes ongoing updates, these cover changes to existing content such as text, photos, prices, promos, and contact details. New pages, new integrations, or redesigns are quoted separately. We will tell you clearly if a request falls outside your scope before doing anything.

7. Your responsibilities

• Provide accurate business information, photos, logos, and content, and confirm you have the right to use them.
• Respond to our requests for content and approvals in a timely manner. Timelines depend on this.
• Keep your login details secure and tell us immediately if you suspect unauthorized access.
• Use our services lawfully, including complying with the Data Privacy Act of 2012 (RA 10173) and anti-spam rules when messaging your own customers through the system.

8. Third-party platforms

Our services connect to third-party platforms such as Google, Meta (Facebook, Instagram, Messenger), email delivery providers, and payment providers. We do not control these platforms. Changes to their policies, outages, account restrictions, or delivery issues on their side are outside our control, though we will do everything reasonable to help resolve them.

9. Intellectual property

Our methods, templates, system configurations, and tooling remain the property of Bentamatic, even after a website is transferred to you. We may display work we built for you in our portfolio and marketing unless you ask us not to in writing.

10. No guarantee of results

We build systems designed to bring in more inquiries, bookings, and reviews, and we stand behind the quality of our work. However, business results depend on many factors outside our control, including your market, pricing, service quality, competition, and platform algorithms. We do not guarantee any specific number of customers, revenue, rankings, or reviews, and nothing on this website or in a demo should be read as such a guarantee.

11. Limitation of liability

To the maximum extent allowed by Philippine law, Bentamatic's total liability to you for any claim arising from our services is limited to the total amount you paid us in the 3 months before the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits or lost business.

12. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Any dispute will first be discussed in good faith between us. If it cannot be resolved, it will be brought before the proper courts of Batangas, Philippines.

13. Changes to these terms

We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date and, for material changes, notify active clients in writing. Continued use of our services after the update means you accept the new Terms.

14. Contact

Bentamatic, Taal, Batangas, Philippines. For questions about these Terms, reach us through the application form on our Contact page.